Quick Answer: You can upgrade your plan from your Profile Settings. Log in, click your name in the top right, scroll to "Manage or Upgrade Account," and choose your new plan. You'll only pay the prorated difference.
Step-by-Step: Upgrading Your Plan
Log into your Crates Health account
Click your name in the top right corner (or the person icon on the left sidebar)
Navigate to Profile Settings
Scroll down to "Manage or Upgrade Account"
Select your new plan
Confirm — You'll only be charged the prorated difference between your current plan and the new one
Plan Options
Plan | LMNs | Price/Year | Average Savings |
One Product | 1 | $39 | $513 |
Three Products | 3 | $79 | $949 |
Unlimited | Unlimited | $99 | $1,487 |
Note: Each LMN covers one specific product tied to a specific health condition. So the "Three Products" plan lets you get LMNs for three different wellness products.
When Should I Upgrade?
Consider upgrading if:
You started with One Product and want to add more — Maybe you got your gym covered and now want to add supplements or a fitness tracker
You're hitting your LMN limit — If you have Three Products and want a fourth, Unlimited is the way to go
You want to maximize savings — Ultimate Savers on the Unlimited plan save an average of $1,800/year
Prorated Pricing
When you upgrade mid-year, you only pay the difference between what you've already paid and the cost of the new plan (prorated for the remaining time). You won't be charged the full new plan price — just the upgrade amount.
Troubleshooting
The upgrade option isn't appearing? Try refreshing the page or clearing your browser cache. If the dropdown menu isn't responding, try a different browser or the mobile browser. If the issue persists, contact us.
Not sure which plan to pick? Think about how many wellness products you want to cover this year. If it's more than three, the Unlimited plan at $99/year is almost always the best value.
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Still Need Help?
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