Quick Answer: If you're unhappy with Crates Health for any reason, reach out to us. We offer a 30-day satisfaction guarantee: if you don't save more than the cost of your subscription within 30 days of purchase, we'll give you a full refund — no questions asked.
Our Satisfaction Guarantee
If you don't save more than the cost of your Crates subscription within 30 days of purchase, you get a full refund — no questions asked. And if we can't resolve a service issue to your satisfaction, we're happy to offer a full refund as well.
Requesting a Refund
If you'd like to request a refund:
Chat with us using the support widget, or email [email protected]
Tell us what happened — We'd love to understand your experience so we can improve
We'll process your refund promptly
Canceling Your Subscription
If you'd like to cancel your Crates Health subscription, reach out to us through chat or email [email protected] and we'll take care of it.
Things to Know Before Canceling
Your LMNs remain valid — LMNs are valid for 12 months from issuance. Even if you cancel, your existing LMNs remain usable until they expire.
Consider the savings — If you're spending money on any wellness products, the subscription often pays for itself many times over.
You can always come back — If you cancel and later want to re-join, you're welcome to sign up again anytime.
I Only Need One LMN, Not a Subscription
We hear this! Not everyone needs ongoing coverage. Our One Product plan ($39/year) is designed for people who need just a single LMN. It's the most affordable option if you have one specific purchase in mind.
Common Questions
I was charged but I didn't mean to sign up — can I get a refund? Absolutely. Contact us right away and we'll take care of it. If the charge was accidental (for example, a family member clicked through), we'll process a full refund.
Can I get a refund if my claim was denied by my admin? Contact us first — we may be able to help you get the claim approved with additional documentation. Our in-house claims team has experience navigating the requirements of different admins. If we can't resolve it, we'll work with you on a fair outcome.
Do I get charged monthly or annually? Plans are billed annually. This keeps the cost low and gives you coverage for a full year of LMNs and reimbursements.
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Still Need Help?
We're sorry to see you thinking about leaving. Chat with us or email [email protected] and let us know what we can do better.