Quick Answer: If you're unhappy with Crates Health for any reason, reach out to us. We offer a 30-day satisfaction guarantee: if you don't save more than the cost of your subscription within 30 days of purchase, we'll give you a full refund — no questions asked.

If you don't save more than the cost of your Crates subscription within 30 days of purchase, you get a full refund — no questions asked. And if we can't resolve a service issue to your satisfaction, we're happy to offer a full refund as well.

If you'd like to request a refund:

There is no refund button in the app. Under Profile, Membership, Payment history shows Refunded when a charge was refunded, and View receipt when a link exists.

You can cancel a renewing membership in the app. Open Profile, then Membership. In the Billing card, below Payment history, choose Cancel membership. Read the confirmation, then choose Cancel membership again, or Never mind to go back. If you still have paid access and an end date is available, the confirmation says you'll keep that access through the date shown and your plan will not renew after that. A one-time purchase or free plan has no Cancel membership button.

A renewing plan shows Renews and the date. If it is set to cancel, Membership shows: Plan canceled. Your access continues through the date shown. Your plan will not renew.

Resume membership turns renewal back on. The app then says: Your membership will renew on the date shown.

Annual checkout includes the line Cancel anytime in your account. The one-time purchase does not.

Manage billing opens Stripe's billing page for a recurring membership. A one-time purchase or free plan has no Manage billing button. When available, the Billing card shows your card brand and last four digits. Card updates happen on the billing page.

A paid term that does not renew on its own shows: Your [plan name] membership runs through [date]. It won't renew automatically.

Log out is on the plan panel and at the bottom of Profile, below its sections. Under Profile, Personal details, your email is shown and cannot be changed. There is no delete-account control in the app.

You can also reach out to us: If you'd like to cancel your Crates Health subscription, reach out to us through chat or email [email protected] and we'll take care of it.

Not everyone needs a renewing plan.

Beginner Saver is $39 a year, billed annually, and includes 1 letter.

During sign-up, with one saved product, you can choose a one-time purchase instead. A one-time purchase covers one letter and lasts 12 months from the purchase date. After that your account stays free, with everything you've saved. In the app, a one-time buyer is shown as Beginner Saver.

While that purchase is current, the letter and receipt storage are limited to the one product that was bought.

On Choose how you get your letter, during sign-up with one saved product, the choices are Subscribe and Save at $35 a year and the one-time purchase. Subscribe and Save is billed annually, includes 1 letter, and the lines are Receipt storage and One-click reimbursement. Beginner Saver at $39 a year is on Choose your plan, with Pro Saver and Ultimate Saver, when you have more than one product. After onboarding, Choose a plan shows only those three annual plans.

I was charged but I didn't mean to sign up — can I get a refund? Absolutely. Contact us right away and we'll take care of it. If the charge was accidental (for example, a family member clicked through), we'll process a full refund.

Can I get a refund if my claim was denied by my admin? Contact us first — we may be able to help you get the claim approved with additional documentation. Our in-house claims team has experience navigating the requirements of different admins. If we can't resolve it, we'll work with you on a fair outcome.

Do I get charged monthly or annually? Plans are billed annually. This keeps the cost low and gives you coverage for a full year of LMNs and reimbursements.

The one-time purchase is paid once. It is not a renewing plan.

We're sorry to see you thinking about leaving. Chat with us or email [email protected] and let us know what we can do better.