Quick answer: If your LMN has the wrong name, date, diagnosis, or other incorrect information, reach out to us immediately through chat. We'll get it corrected as quickly as possible - usually within 24 hours.

Check your LMN for accuracy on these key details: - Your name - Is it spelled correctly? - Date - Is the date correct? - Health condition/diagnosis - Does it accurately reflect your health profile? - Products listed - Are the right products or services included? - Provider information - Is the signing provider's information complete?

Reach out to us through the chat widget and let us know: - Your name and email (so we can pull up your account) - Exactly what's incorrect on the LMN - What it should say instead

Our team will flag the issue with our medical staff and get a corrected LMN generated. Most corrections are completed within 24 hours.

Once the correction is made, you'll find the updated LMN in your Crates dashboard. We'll send you an email notification when it's ready.

Sometimes names get entered incorrectly during signup. Let us know the correct spelling and we'll fix it right away.

If your LMN shows a placeholder date or a clearly wrong date, that's a bug on our end. We'll fix it and make sure the date reflects when your LMN was actually issued.

Your LMN should reflect the health conditions you reported in your health assessment. If the diagnosis listed doesn't match what you expected, let us know. This could mean your health profile needs updating, or there was an error in processing.

If the LMN lists products you didn't request, or is missing products you need, we can get it updated. If you're on a plan that allows multiple LMNs, we can also issue additional ones for other products.

Don't submit an incorrect LMN to your HSA/FSA admin. An LMN with wrong information (especially a wrong name) will almost certainly be rejected. Wait for the corrected version before submitting your reimbursement claim.

If you've already submitted an incorrect LMN, let us know. We can provide the corrected version along with a note explaining the correction, which you can submit to your admin.

Report issues early. The sooner you let us know, the sooner we can fix it. Don't wait until your FSA deadline is looming to flag a problem.

How long do corrections take? Most corrections are completed within 24 hours. Complex situations may take a bit longer, but we'll keep you updated.

Will I be charged for a corrected LMN? No. Corrections to existing LMNs are always free. You already paid for the service; if we got something wrong, fixing it is on us.

Can I request changes to the diagnosis on my LMN? Your LMN reflects the clinical assessment by a licensed healthcare provider (MD, DO, PA, NP) based on your health profile. If your health profile information was incorrect or has changed, let us know and the healthcare provider can review and update accordingly.

What if the same error keeps happening? Let us know. We track recurring issues to fix them at the source so they don't happen again - for you or anyone else.

Chat with us or email [email protected]. LMN errors are a priority for our team and we'll get you sorted as fast as we can.