Quick answer: If you need a refund, just reach out to us through chat. We handle refund requests on a case-by-case basis and want to make sure you're taken care of.

That's it. We're not going to make you jump through hoops.

If you signed up but haven't used any LMNs, we're happy to process a full refund. Just let us know.

No problem. We can either refund you or switch you to the right plan, whichever you prefer.

We understand this happens (kids, family members, etc.). Reach out to us and we'll sort it out.

We want every Crates member to feel good about their experience. If something didn't meet your expectations, tell us what happened. We're always looking to improve, and your feedback genuinely helps.

A claim denial doesn't mean Crates didn't do its job - it usually means the HSA/FSA admin needs more documentation. Before requesting a refund, check out our guide on what to do if your claim is denied. We can often help you get the claim approved on a second submission. But if you've tried and it's not working out, we'll work with you on a refund.

If you don't save more than the cost of your subscription within 30 days of purchase, we'll give you a full refund — no questions asked. We stand behind that.

How long does a refund take? Once approved, refunds typically show up in your account within 3-5 business days, depending on your bank or credit card.

Will my refund go back to the same payment method? Yes, refunds are processed to the original payment method.

Can I get a partial refund? Situations vary. Let us know what's going on and we'll figure out the best solution together.

What if I used my HSA/FSA card to pay for Crates and need a refund? The refund goes back to your HSA/FSA card. You may need to note the refund in your records for tax purposes. If your HSA/FSA admin asks, we can provide documentation of the refund.

Just chat with us or email [email protected]. We're here to help and we'll make it right.