Quick Answer: WEX is one of Crates' supported HSA/FSA admins, which means you can submit reimbursements directly through your Crates dashboard with one-click reimbursement. Alternatively, you can submit through the WEX portal with your itemized receipt and LMN.
About WEX
WEX (formerly known as WEX Health, and sometimes associated with Discovery Benefits) manages HSA and FSA plans for numerous employers. They maintain a searchable list of 674+ eligible expense categories.
Option 1: Reimburse Through Crates (Recommended)
WEX is one of Crates' 8 supported admins, so you can submit reimbursements directly from your Crates dashboard:
Log into your Crates account at crateshealth.com
Go to the Savings Tracker tab (where your LMNs are stored)
Click "Receipts" → "Upload Receipt" → upload your itemized receipt
When ready, click "Start Reimbursement"
Set up your WEX information (first time only)
Enter the reimbursement amount, provide your signature, and submit
Our in-house claims team reviews and finalizes the submission to WEX
Option 2: Submit Directly Through WEX
Log into your WEX account at wexinc.com or through your employer's benefits portal
Navigate to "Claims" or "Reimbursement"
Select "Submit a New Claim"
Enter the purchase details (date, amount, expense type)
Upload your itemized receipt
Upload your Letter of Medical Necessity from Crates
Submit the claim and save confirmation
Processing time: Typically 3-7 business days.
⚠️ Important: WEX-Specific Requirements
Detailed Documentation
WEX tends to be more thorough in their claim review. To avoid delays: - Make sure your itemized receipt includes product name, date, amount, and merchant - Include both your itemized receipt AND LMN in the initial submission - Provide clear product descriptions
Eligible Expense Categories
WEX uses its own categorization system for eligible expenses. Items marked "Rx/MN required" need either a prescription or Letter of Medical Necessity. If your product isn't in their standard list, the LMN is especially important.
WEX Tips
Submit complete documentation on the first try — WEX's review process can be slow, so avoid back-and-forth
Check their eligible expense list — WEX has a searchable list on their website that can help you understand how they categorize your purchase
Keep your claim confirmation — You'll need the reference number if you need to follow up
Escalate through your employer if needed — HR may have a direct WEX contact
Common Questions
My claim has been "pending" for over a week — is that normal? WEX processing can take 3-7 business days. If it's been more than 7 business days, contact WEX customer service or your employer's HR department.
WEX denied my claim — what now? Get the specific denial reason and contact us. See our guide on what to do if your claim is denied.
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