Advice and answers from the Crates Health Team

Learn what Crates Health is, how it works, and how to set up your account

Everything about LMNs — what they are, how to get one, timing, and corrections

How to submit for reimbursement, required documentation, timelines, and claim issues

Understanding HSA and FSA accounts — differences, eligible expenses, contribution limits

Which wellness products qualify for HSA/FSA coverage with an LMN

Guides for supported admins (HealthEquity, Fidelity, Optum, etc.) and unsupported ones

Plans, pricing, refunds, password reset, and account management

Card declined, claim denied, LMN rejected, and other common issues