Getting Started
Learn what Crates Health is, how it works, and how to set up your account
Letters of Medical Necessity (LMNs)
Everything about LMNs — what they are, how to get one, timing, and corrections
Reimbursement
How to submit for reimbursement, required documentation, timelines, and claim issues
HSA/FSA Basics
Understanding HSA and FSA accounts — differences, eligible expenses, contribution limits
Product Eligibility
Which wellness products qualify for HSA/FSA coverage with an LMN
HSA/FSA Administrators
Guides for supported admins (HealthEquity, Fidelity, Optum, etc.) and unsupported ones
Billing & Account
Plans, pricing, refunds, password reset, and account management
Troubleshooting
Card declined, claim denied, LMN rejected, and other common issues